Similar-Case Retrieval for Government Hotlines via an Appeal-Driven Event Graph and Dual-Route Hybrid Retrieval. Journal of Computer Science and Frontier Technologies, [S. l.], v. 3, n. 1, p. 112–126, 2026. DOI: 10.63313/JCSFT.9064. Disponível em: https://academics.erytis.com/index.php/jcsft/article/view/443. Acesso em: 4 jun. 2026.